New certified application helps enterprises reduce alert noise by up to 99% and accelerate incident resolution

REDWOOD CITY, Calif.--(BUSINESS WIRE)--BigPanda, the agentic IT operations platform for enterprise IT, today announced a new partnership with ServiceNow as an elite Build Partner, the highest level of partnership within the ServiceNow Partner Ecosystem. As part of this collaboration, BigPanda has developed a certified ServiceNow application that transforms high-volume alert streams into actionable, context-rich incidents directly within ServiceNow.

Enterprise IT teams are often overwhelmed by alert noise, slow triage, and fragmented context spread across tools. Together, BigPanda and ServiceNow address these challenges by consolidating thousands of alerts into a single actionable incident and preventing duplicate and redundant tickets before they are created. Incidents are automatically created in ServiceNow IT Service Management (ITSM) and enriched with critical context, including topology, probable root cause, and data available natively in ServiceNow Discovery and Configuration Management Database (CMDB).

Across customers, enterprises using BigPanda and ServiceNow together have reported up to 99% reduction in alert noise, more than 50% fewer incident tickets, and 30–50% faster mean time to resolution (MTTR), delivering significant operational savings and improved service reliability.