One of the key topics Elon Musk and Tesla Inc (NASDAQ:TSLA) will likely discuss on Wednesday during the first-quarter financial results is full self-driving (FSD). Wealth manager Ross Gerber says FSD continues to have problems and "doesn't work," prompting him to seek a refund for the tens of thousands of dollars he spent on the product and its false promises.

FSD Struggles

Shareholders have listed FSD among several of the top questions by vote count, meaning investors and Gerber could hear more about the self-driving software subscription.

Gerber owns several Tesla vehicles and has used FSD, but told Benzinga he still has to disengage, meaning the vehicle can not go from point A to point B without manual driver interaction.

"It doesn't work," Gerber said. "It's making some of the same mistakes it has fixed, and now it regresses."

The co-founder and CEO of Gerber Kawasaki said FSD can't handle his three-mile commute to work, while vehicles from Alphabet Inc‘s (NASDAQ:GOOGL) Waymo can.

Gerber said he gets upset when people say their FSD works perfectly, as he lives in a hard place to drive (California) and doesn't see the same success rates. The wealth manager questions how full-scale robotaxis can launch when he can't make it three miles to work without interaction.

"How am I going to run a robotaxi service in Houston with, let's say, a thousand cars when I'm fully aware they're going to crash,” he said.

Tesla’s switch from a one-time fee to a subscription model may have been due to new pay-package incentives for Musk, Gerber said, while also acknowledging it may have been because no one wanted to pay $10,000 up front.

"The reason people don't buy it, which they don't want to accept, is it still doesn't work,” Gerber said.

If FSD worked perfectly, he argued, people would pay the $10,000 fee.

Why Gerber Wants A Refund

Unlike using FSD in his Teslas, Gerber says in a Waymo he can sit in the back and read.

Gerber is upset that he was promised FSD would work in the future and be able to take him from point A to point B, something it still has not accomplished 100%.

"Six, seven years ago I paid for it, and then I bought my wife a car and I paid for it again,” Gerber recalled. “And then I bought a Model S, and I paid for it again, and now I have the Cybertruck, and I paid for it again."

In total, Gerber paid $40,000 in upfront FSD fees. What makes things worse, he said, is that his Cybertruck is worth less than what his loan is by around the $10,000 FSD price.

Gerber said he gave Musk chance after chance to get FSD right.

"I'll give him the benefit of the doubt. Still doesn't work. Now it's April. Nobody seems to care that everything he said three months ago has not come true."

The wealth manager said he doesn't want to sue Tesla, he just wants to get reimbursed for a feature that he paid for that doesn't work.

"I paid for a feature. I have not received this feature."

Gerber said Tesla is still in testing mode for FSD.

"I kind of think Tesla should be paying me to continue to test this piece of crap."

Photo: Tesla FSD Image Via Shutterstock