TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has signed a strategic collaboration agreement (SCA) with Amazon Web Services (AWS), with plans to accelerate Amazon Connect adoption through AI-powered customer experience transformation.

Through this SCA, TTEC Digital will continue to help organizations move beyond basic cloud migration to fully leverage AI, automation, and real-time data within Amazon Connect. This collaboration includes delivering intelligent self-service, agent assist capabilities, and the modernization of legacy contact center platforms. By utilizing proven deployment frameworks and direct collaboration with AWS product teams, TTEC Digital aims to reduce the cost and complexity of these transformations while accelerating the deployment of AI capabilities into production.

With over four decades of contact center expertise, TTEC Digital has a strong track record of delivering complex Amazon Connect implementations across diverse industries. Shelter Insurance Companies is a prime example of how TTEC Digital leverages this deep experience to help organizations modernize complex customer engagement environments with AWS.