Vonage, part of Ericsson (NASDAQ:ERIC), today announced the launch of vertical-specific AI intelligence in the contact center. Through strategic partnerships with agentic AI solution providers Avaamo for Healthcare and Syndeo for Financial Services and Retail, Vonage is embedding vertical-trained AI agents directly inside Vonage Contact Center (VCC). These integrations combine Vonage's award-winning contact center platform with advanced AI agents to deliver seamless, governed patient and customer engagement without the need for custom integrations or switching between tools.