When an end user scans a QR code affixed to a product, its packaging, or its manual, HyprX launches an AI Q&A agent customized to that specific device. The agent answers feature- and performance-related questions, guides users through setup and operation, and provides step-by-step troubleshooting and repair instructions — with support for photo uploads and AI image recognition for visual diagnosis. For complex cases, the AI can escalate to a human agent with a complete conversation summary.

Addressing the Post-Sale Data Gap

The Company believes that manufacturers have traditionally lost visibility of customers once products are sold through retailers or e-commerce platforms, forfeiting the ability to collect names, contact information, purchase history, or device data. HyprX for Hardware is designed to address this gap-- upon scanning and user consent, the system automatically identifies the device SKU, model, regional version, and language, registering the consumer as a first party contact and populating the brand's database with user, device, and interaction data.

Customer and Brand Benefits

For consumers, HyprX for Hardware provides 24/7 multilingual support across more than 50 languages, reducing reliance on manuals or phone queues, with photo-based troubleshooting and consistent, device-specific answers. For brands, the solution is designed to provide:

  • Reduced customer service bottlenecks — AI is designed to handle routine inquiries, helping reduce repetitive customer support requests and improve service efficiency. Industry benchmark data indicates that AI ticket deflection rates for highly structured inquiry types—such as product setup, troubleshooting, warranty registration, and accessory reorders—commonly range from 65% to 80%, demonstrating the potential for significant reductions in live-agent workload for these categories of support inquiries.1
  • Lower return-related losses — On-the-spot troubleshooting for "how-to-use" and "installation" issues may help reduce false-fault returns
  • Re-engagement and upsell capability — The AI agent is designed to introduce accessories, extended warranties, and upgrade offers contextually during service interactions
  • Data asset creation — Brands can capture real-time insights into user pain points, frequently asked questions, and failure patterns to guide product iteration and customer support