Building on a proven model of operational efficiency and industry-leading member satisfaction, Tipmont is investing in the secure agentic capabilities of Calix One to accelerate growth and eliminate churn while continuing to deliver differentiated experiences that win residential and business markets

Calix, Inc. (NYSE:CALX) today announced that Tipmont REMC is advancing their successful eight-year partnership with Calix to deploy Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform. As Tipmont expands into new residential and small business markets, they are focused on strengthening go-to-market execution and streamlining member onboarding and retention in a competitive landscape. With Calix One, they will unify marketing, operations, and support to act on data faster, improve efficiency, and drive more valuable engagement across every interaction. The secure agentic capabilities of the platform will enable more targeted, value-based offers with personalized SmartHome™ experiences, further increasing relevance and interaction for every member.

A leader among Midwestern electric cooperatives, Tipmont’s network operations team has leveraged cloud-based capabilities of the Calix platform to extend fiber broadband access to members in Indiana—rapidly scaling, innovating, and improving their network. At the same time, Tipmont consistently delivers unmatched experiences, earning a Net Promoter Score℠ (NPS®) of 92 and a customer satisfaction score of 4.9 out of 5. Their above-and-beyond performance was also recognized by Calix with a 2024 Customer Innovations Award, honoring service providers that deliver exceptional experiences and measurable business outcomes.